Hit77 Privacy Policy — Our commitment to protecting your information

1 Introduction & Purpose

Hit77 is one of Bangladesh's most trusted online gaming and betting platforms. We believe your privacy is a fundamental right, and every piece of information you share with hit77 deserves the highest level of protection. This Privacy Policy is designed to help you understand what data hit77 collects about you, why it is collected, how it is stored, and under what circumstances it may be shared.

This policy applies to all hit77 services — including the website, mobile app, Live Casino, game lobby, deposits, withdrawals, and all other activities. By creating an account or using our services, you agree to the terms of this Privacy Policy.

2 What Data We Collect

Hit77 only collects data that is strictly necessary to operate our services. We do not collect anything beyond what is needed.

Hit77 never collects: religious identity, political opinions, health information, or passwords (passwords are always stored as encrypted hashes and are never readable in plain text).

3 How Your Information Is Used

Hit77 uses the data it collects only for specific, legitimate purposes. We never use your information for anything else without your consent. The main use cases are:

• Creating, managing, and completing the verification process for user accounts.
• To securely process deposits, withdrawals, and other financial transactions.
• To prevent fraud, money laundering, and unauthorized access.
• Managing bonuses, promotions, and personalized offers.
• Providing customer service and resolving complaints.
• Meeting legal obligations and complying with regulatory requirements.
• Running analytics to improve hit77's services.
• Monitoring responsible gaming practices and identifying addiction risks.

4 Data Storage & Security

Hit77 uses industry-leading technology to keep your data secure. Our servers and databases are maintained in protected environments at all times.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption, providing bank-level security.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Two-Factor Authentication (2FA): Accounts are protected with OTP-based two-factor authentication for an extra layer of security.
• Firewall & DDoS Protection: Our servers are secured with advanced firewalls and DDoS protection.
• Regular Audits: Third-party security experts regularly audit hit77's systems.
• Restricted Access: Only authorized personnel may access your information, and only for specific legitimate purposes.

5 Cookie Policy

Hit77 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preference, theme settings, and gaming preferences.
• Analytics Cookies: To understand how hit77's services are being used — completely anonymized.
• Security Cookies: To detect fraud and protect your account.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some hit77 services.

6 Sharing Data with Third Parties

Hit77 never sells your personal data or shares it with third parties unnecessarily. That said, certain circumstances may require limited data sharing:

• Payment Provider: Minimum data required to process transactions through payment gateways such as Mobile Banking, Nagad, and Rocket.
• Legal Obligations: hit77 is legally required to provide data when ordered by a court, government directive, or regulatory authority.
• AML/CTF Organization: If money laundering or terrorist financing is suspected, a report may be filed with the relevant financial intelligence authority.
• Game Software Provider: Minimal operational data required for games to function properly.
• Technology Partner: Cybersecurity and fraud prevention agencies — for security purposes only.

Any third parties acting on behalf of hit77 are bound by strict confidentiality agreements and are prohibited from using your information for their own purposes.

7 Your Data Rights

Hit77 believes you should have full control over your own data. The following rights belong to you, and we are committed to honoring them:

• Right to Access: You may submit a request to find out what information hit77 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain conditions.
• Right to Restrict Processing: You may request that processing of your data be restricted in certain circumstances.
• Right to Portability: You can request a copy of your data in a standard, portable format.
• Right to Object: You may object to certain types of data processing.

8 Protection of Minors

All hit77 services are strictly for adults aged 18 and above. We do not knowingly collect data from minors.

• Age verification is mandatory at the time of registration.
• If a minor has registered an account using false information, the account will be closed immediately upon discovery.
• If a parent or guardian believes their child is using hit77, please contact our support team immediately.
• Any data associated with a minor's account will be deleted in accordance with applicable law.

9 Data Retention Period

Hit77 retains your data only for as long as necessary. Retention periods depend on the type of data and its purpose:

• Active Account Data: For as long as the account remains active.
• Financial Transaction Records: Typically 5–7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: Up to 2 years after account closure.
• Log Files & Technical Data: Up to 12 months.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

10 Privacy Policy Updates

Hit77 may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

• You will be notified via email or app notification before any significant changes are made.
• A summary of the updated policy may be displayed upon your first login after changes take effect.
• Continued use of our services after any changes constitutes acceptance of the updated policy.
• You can always find the "Last Updated" date at the top of this page.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to hit77's data protection team. We take every message seriously and aim to respond as promptly as possible.

• Email: [email protected]
• Response Time: Typically within 24–48 hours.
• Dispute Resolution: Up to 30 days for complex requests.

If you believe your privacy rights have been violated and hit77 has failed to resolve the matter adequately, you may file a complaint with the relevant data protection authority.